Frequently Asked Questions
- Login Issues
- Content Display/Access
- Podcast Issues
- Comment Questions
- Why am I not seeing my comment when I post it, or why is my comment showing up out of order after I edit it?
- How do I keep track of the last comment I read?
- Whenever I click a video in a comment, it won't play. What's up with that?
- I'm scrolling through comments and a video keeps playing, so frustrating! Why is that happening?
- How do I post an image on the site?
- I see my image in the preview, but once it is posted, it disappears. What is happening?
- How do I add an animated gif to my comment?
- Can I add embedded content (YouTube, Twitter, etc.) into my comment?
- How do I block users?
- Email Issues
- Technical Help
- Subscription Questions
- Subscription Signup Issues
- Why does the order keep failing?
- Why does it keep saying my Postal Code is incomplete?
- There are no fields to enter my credit card information?
- I'm Canadian (or Australian, or Belgian, or <fill in the blank>)... why can't I order?
- Argghh... I still can't get it to work!
- When does my subscription start and what is the end date?
- What will happen to my subscription when my credit card expires?
- How can I tell if your site is secure for making payments?
- Subscription Cancellations and Refunds
There are several steps you can take to ensure you are able to log in to your account:
1) Make sure you are entering your username and password exactly as they were when created.
This means same case, same spacing, same everything. This can be quite difficult on smartphones, since the keyboards are small and it's easy to press the wrong key. You might want to consider using the functionality in your phone or phone's browser to save the username and password so it doesn't have to be entered again.
From Admin: Folks, just a reminder that if you are trying to login to the website and you are getting the message: Incorrect username or password, that is EXACTLY what it means! You are entering in the wrong username or the wrong password. It does not mean your account is blocked, or there is something wrong with the software, or that you lost your Vault access. It means that either the username and/or the password you entered is incorrect.
2) Write down your username and password after creating your account.
Quite a few people having login issues have forgotten their own username. Remember, it can be easy to confuse your username if you did not sign up with one you normally use elsewhere. Please make sure to write down your username and password and put them in a safe place - as well as the email address you used when signing up. This will save TF and the tech team the time and trouble of having to look up your username or email for you, or reset your password.
3) Login using the "LOGIN" section on the Account page, not "REGISTER."
We've seen a number of situations where users assume it is necessary to re-enter their username and password into the "Register" section when logging in (https://www.tfmetalsreport.com/user). When logging in to the site, you should always enter your information into the section titled "Login". "Register" is for those who do not have an account and want to create a new one.
4) Wrong login information stored in your personal browser settings.
Another possible issue is if your username or password were previously updated, and you use the feature provided in browsers to "Save your password for this site." If the login information in your browser is not updated, it will continue to display your old username and password in the login fields.
The way to fix this is to delete the old username/password saved in your browser for TF Metals Report. Instructions on how to clear saved browser passwords can be found here: https://www.wikihow.com/Delete-Remembered-Passwords
The next time you visit the site, it will prompt you to enter your username and password again.
5) Accounts and IP addresses can be blocked.
Sometimes accounts and IP addresses are blocked manually by moderators for violating community guidelines. Spam and obvious trolling may be cause for accounts to be shutdown and IP addresses to be permanently blocked. If you have been blocked, you will have to contact TF for appeal: https://www.tfmetalsreport.com/contact
6) If all else fails, reset your password.
You can reset your password using the "Reset Password" option on the Account page (https://www.tfmetalsreport.com/user). Enter your username or email address into the section titled "Reset Password," and an email will be sent with a one-time link to access your account and update your password.
All the same menu options shown on a desktop computer (including login, log off, and subscribe) are available on smart phones and tablets by clicking the hamburger menu in the upper left corner.
It is known as a "hamburger" because of the three lines that make it look like a burger separated by two sides of a bun! This is what it looks like on a phone:
Once you click the menu, you'll see the same navigation menu items you would expect to see when on a desktop computer. From here, click "Login" (or whatever other link you're seeking), and you will navigate to the right location.
There are no restrictions on your ability to log in to the site from your laptop, phone, tablet, etc. simultaneously. You can log in to as many as you like.
If you are having issues, there may have been a recent browser update that has caused a conflict for your stored site cookies. It is recommended to clear your browser cookies and cache on the device where you are having problems using the instructions noted below.
Another consideration is many mobile devices (iPad, iPhone, Android phone, etc.) will capitalize the first letter by default whenever typing a new phrase. This can be a problem if your password begins with a lowercase letter. Passwords are case sensitive, and if your device is entering the first character as an uppercase when it should be lowercase, login will be unsuccessful.
If these points do not resolve your issue, please contact us so we can investigate further.
Sometimes when we've rolled out new updates, your local browser cache may still have old versions of styling files stored on your computer. This can cause it to seem as though the website page looks "broken". To fix this, you'll want to clear your browser cache and cookies. Follow the instructions on these pages:
- Clear browser cache: https://www.wikihow.com/Clear-Your-Browser's-Cache
- Clear browser cookies: https://www.wikihow.com/Clear-Your-Browser's-Cookies
Using the link above for clearing browser cookies is an easy fix, but does have the unfortunate effect of removing browser cookies for all sites you visit. This means other sites where you have a saved login will require you to log in again.
If you want to be more selective and only remove cookies for TF Metals Report, use this link instead for the "Clear browser cookies" option: https://www.lifewire.com/clear-cookies-for-one-site-4587347
You may notice your username is displayed in the upper left corner and you have an active subscription, but are unable to access subscriber content.
When this happens, the cookies in your browser have gotten corrupted or disconnected from your web session. This can sometimes occur after a browser updates to a new major version, or if a VPN or proxy service is used to connect to the internet. It has also been identified as a known issue with early versions of Apple iOS 13. (Note: If your Apple device is running a version older than iOS 13.2, please upgrade.)
For subscribers, use the "Regenerate browser cookies" option in your User Account to resolve the problem. Click the "Account" link at the top of this page when logged in, and then click the "Settings" tab. You'll see a button that will automatically reset all of your TFMR cookies. Click it once and should fix your issue. It is possible that you may need to log in again, but in most cases the fix is immediate.
If this option does not work, you can also use the instructions above to clear all of your browser cache and cookies.
Most likely your local browser is storing an older version of the podcast player, and needs to be cleared out to download the latest version. Use the same information as above to clear your browser cache and cookies, and then reload the page. This should resolve the issue.
There is a playback rate setting available on the podcast player. Many podcast listeners like to use this option to get through them more quickly. If the podcast audio is faster than normal, this setting may have been changed by accident.
To modify the setting, click the gear icon in the lower right corner of the player, and a menu will display showing 1x, 1.25x, 1.5x, etc. Select the desire speed to listen to the podcast, or reset to the default value of 1x. See the image below as reference.
File downloads are set based on your browser settings. If you click the "Download" button and the podcast begins playing, the browser is configured to play by default.
When this happens, you can still easily download the file. Right click the player and select the "Save As..." option. Once chosen, you will be given the option to save the podcast file wherever you like.
Why am I not seeing my comment when I post it, or why is my comment showing up out of order after I edit it?
Similar to the above recommendation, this is a symptom of not having the latest content in your browser cache. Make sure to clear your browser cache and cookies as instructed above, and then reload the page.
When posts start to grow to 200 or more comments, it can be challenging to remember where you left off reading. That's why we have added several tools to help.
The image below shows the five options for navigating through comments and not losing your place:
At the top of every comment thread are three choices for quickly navigating through comments:
- The "Jump" menu will allow you to jump to any grouping of 10 comments in the thread.
- The "Sort by" menu offers three choices. The default choice is "Newest", but if the value is changed it will be remembered the next time you visit:
- Newest - sorts comments starting with the newest first
- Oldest - sorts comments starting with the oldest first
- Popular - sorts comments by number of hat tips, with the highest first
- The "Refresh" button immediately loads the newest comments that have been posted since you last visited the page.
On each individual comment are two additional choices: Bookmark and Permalink. By clicking the "Bookmark" icon, the comment will be immediately added to the list of bookmarked comments in your user account. This is an easy way to never lose your place in a comment thread, since the convenient "Last Read" link at the top of each page will take you directly to where you left off by clicking it:
To manage all bookmarks for your account, click the "Flags" link to the right of the "Last Read" link. This will take you to a page showing your bookmarked content and comments, with the option to remove old ones you no longer need to track.
The Permalink is a more manual method of how the Bookmark works. By right-clicking the Permalink and choosing to "Bookmark This Link", the comment will be added to your browser bookmarks for reference in the future.
The same issue as the items above. It is necessary to clear your browser cache and cookies. We are continually making updates to the site, and it is possible to run into a situation where your local browser has code that is out-of-sync with the latest updates on the website. Clear the cache and cookies, and reload the page.
This is a known problem specifically with embedded videos from Twitter. After the video has been played, it will automatically restart if you continue to scroll down the page and load more comments.
This is extremely annoying and frustrating, but there is no programming solution at this time since Twitter does not provide us with the tools to control interactions with embedded videos. We have fixed this issue for YouTube, but we need Twitter to provide some better options for interacting with their videos.
At this time, the way to stop this from happening is to scroll back to the embedded tweet and click the video to manually stop it from playing. Once this is done it will not autostart again when more comments are loaded.
To post an image in your comment, it is necessary to use a third-party application such as Postimages, Imgur, Dropbox, iCloud, or another similar service, or reference a direct image URL from an external site.
Regardless of which method is used, the basic steps are the same. First, click the "image" icon on the text editor:
This will pop up the Image Properties window. In the Image Properties window, there are two pieces of information that must be provided. The "URL" where the image is located, and setting the "image size" to "Original Image":
If the image URL is of a proper format and has been added successfully, a portion of the image will be shown in the Preview window:
If everything looks good, click the "OK" button to close the Image Properties window. The image will be shown in the editor:
The specifics on how to obtain the image URL varies based on the tool used. Instructions for common options are included below:
If you want to post a chart, the easiest option is TradingView. We have integrated their charting options directly in the site. It can be accessed by clicking the small chart icon in the lower right corner of any comment.
You don't need a TradingView account to create charts, but it does help if you want to store copies that you can easily access in the future. To create a basic chart, do the following:
- Go to TradingView.com.
- Search for the ticker you're looking to chart.
- Click the "See more on advanced chart" button on the home page for any ticker.
- Use the toolbar on the left to add features to your chart. You can also right click on the chart to modify settings, change the axis scaling, add multiple data sets, etc. There are many options available.
- Once the chart is to your liking, click the camera icon in the upper right corner, and select "Copy link to the chart image". The URL for the image location will be saved to your clipboard.
- Paste the URL directly into the text editor. Do not attempt to add it as an image, we automatically convert TradingView URLs into an image for display.
- Once the comment is saved, you will see the image on the page.
It's also worth mentioning you can perform all types of ratio and mathematical charts with TradingView. For example, if you wanted to chart Gold Futures vs. Platinum Futures, you could enter the ticker symbol of COMEX:GC1!/NYMEX:PL1! in the upper-left corner of the full chart page, which will plot the ratio of gold to platinum over time.
There are also calculated data sets available to be included on your charts, such as CPI ("CPIAUCSL"), Silver vs. Bitcoin ("XAGBTC"), etc.
1) Go to the Postimages website: https://postimages.org/ If you plan to create images often, you might want to register for an account by clicking "Sign up". Otherwise, click the "Choose images" button or drag-and-drop an image:
2) After the image has uploaded, click the icon to the right of the "Direct link" row. This will copy the link so you can paste it:
4) Click the "Image" link where you type your comments (see an example above), and paste the link into the URL field. Click "OK" and the image will be displayed.
1) Go to the Imgur website: https://imgur.com If you plan to create images often, you might want to register for an account by clicking "Sign up". If you already have an account you can click "Sign in". Otherwise, click "New post":
2) When "New post" has been clicked, you'll be taken to a page to upload your image. Either drag-and-drop your file, or paste the URL where the image is located on the internet:
3) After the file has been uploaded, hover over the image and click the "Copy link" button:
4) The last step is a little tricky, so you'll want to pay close attention.
The URL provided when clicking "Copy link" is a direct link to the page on the Imgur website. To have the image shown on TFMR, you need a direct link to the image, not the page. The way to do this is prefix "imgur.com" with "i." and add a ".png" file extension to the end.
As an example, the image above has a direct link of https://imgur.com/577R87R. If you click on it, it will take you to the Imgur website, which is not what we want. Instead, add "i." prior to "imgur.com" to make it "i.imgur.com", and add ".png" at the end of the URL. This is the change that's necessary:
- Original copied link: https://imgur.com/577R87R
- Modified link to add on TFMR: https://i.imgur.com/577R87R.png
Copy and paste the modified link into TFMR, and your image will be displayed on the site.
Note: As of early 2020, Pasteboard is no longer an effective option. They have removed their "Embed URL" feature, and only allow direct links to images hosted by them.
1) If you don't currently use Dropbox, the first step is to create a Dropbox Basic account. Their Basic account is totally free and and requires no cost at any time: https://www.dropbox.com/register
Please be cautious, as Dropbox will display a lot of messages to try to make you think you need to upgrade to have full access. There is no need to pay for their service unless you need a large amount of storage space.
2) Once logged in to your Dropbox account, click the "Upload" button in the upper right corner, and select "Files":
3) Select the image you want to upload and complete the upload process. Once the image has been uploaded, hover over it and click the "Share" button:
4) This will pop up a window. In the lower right corner of the window, select "Create a link":
5) After the link is created, click "Copy link" so you can paste it elsewhere. Clicking "Copy link" will automatically add it to your clipboard for pasting:
6) One last step before adding the URL to TFMR is to replace the "dl=0" at the end of the URL with "raw=1". This switches the image from download ("dl") mode to display raw image ("raw") mode. If unsure about how to replace this part of the URL, it is described in more detail here: https://www.dropboxforum.com/t5/Photos-and-videos/How-to-get-url-with-jp...
7) Paste your final formatted URL into the Image Properties window, and it should display as expected.
It is possible to create a Shared Album in your iCloud, and then set the album to be available to public websites. From there, you can access image URLs to add to a TFMR post.
Instructions on how to create an iCloud Shared Album can be found here: https://support.apple.com/en-us/HT202786
Many websites have direct links to images that can be embedded into a website. Often these can be found by performing a search using Google Images (https://www.google.com/imghp), clicking the image you want to use, and then right clicking and choosing "Copy Image Location" in your browser. This will copy the URL to your clipboard, and can be pasted in the the Image Properties window on TFMR.
However, there are two extremely important notes about using this method:
- There must be authorization to publicly share and distribute the image. If there is not authorization to do so by the photographer and/or copyright owner, this is a violation of copyright laws.
- If TFMR is notified that a posted image is violating copyright laws, the commenter holds full responsibility for their actions.
If your image disappears after it has been posted, it is because the image is not in an acceptable format, or the source has not provided information for us to validate the image. We have automated filtering processes that hide such files from comments before they are displayed.
This is done because non-standard image formats can be used to transmit malicious code and deliver computer viruses. Your security is our highest priority, and we take our responsibility very seriously.
To ensure your images are always displayed, make sure they are valid images and have a common file extension, such as .jpg, .jpeg, .png, or .gif. We do not accept drag-and-drop images, images with no extension, and raw image data.
If you believe the image source is valid and secure, please contact us. We will investigate and determine if the source is a candidate to be added to our security whitelist.
Our comments have support for animated gifs from GIPHY (https://giphy.com).
To add one to your comment, go to the GIPHY website, search for an image, choose "Copy link", and select the GIF link. If you're on a mobile device, click the "Tap & Hold to Share GIF" on the image, and then either "Tap & Hold to Copy GIF" or "Copy GIF Link". Both options are supported.
Once the URL has been copied to your clipboard, paste it into your comment on its own line. After the comment is saved, it will automatically be converted into an animated gif.
We allow embedded content from three sources: YouTube, Twitter, and Vimeo. In each case, simply copy the URL of the page and paste it into your comment. We convert the URL into an embedded video or tweet.
Do not attempt to use the "embed" features provided by any of these sites. The content will be stripped and not displayed, because we cannot verify the validity and security of it. Always use the URL of the page.
If you do not want to see comments posted by a particular user on the site, you can use the "mute" link. Click it once on a comment written by the user, or when visiting the user's profile page.
Once done, you will see a reference to future comments posted by the user, but you will never see the actual content. You can manage all your user blocks by visiting the "Flags" page in your user account. Users can also be unmuted by clicking the "unmute" link on a future comment, or by visiting the user's profile page.
If enabled in your account, you have the option to receive notification emails whenever new content is posted to the site. These emails are typically sent within one hour after the post is published.
In some instances, you may receive the emails for a period of time (possibly weeks or months) and then they will stop. What we have found is given the frequency of TFMR emails (at least daily, often two times a day), internet service providers will eventually decide the email may be spam. They will either start to automatically place the messages in the email junk folder, or not deliver them at all.
We highly recommend checking your junk/spam folder to see if any TFMR emails are located there, and if there are, move them back into your inbox. This will help to notify email delivery service providers that TFMR emails should not be classified as junk.
As well, to avoid this continuing to occur in the future, it is highly recommended to add info[at]tfmetalsreport[dot]com as a saved address in your email address book. This allows email delivery systems to recognize that TFMR emails are considered valid and should not be blocked.
If TFMR emails are still not being delivered after taking these steps, you may need to contact your internet service provider. They may have added TFMR to an internal blocking list, and it would be necessary to request them to have this block removed.
Please take time to collect answers to each of the questions listed below, and then send us an email using the site Contact form. Make sure the responses to each question are included in your message. This will guarantee we can help you as quickly as possible.
- Device type and model (Dell laptop, iPad, iPhone, Samsung Galaxy smartphone, etc.)
- Operating system (Windows 10, Apple iOS, Android, Ubuntu 18.04, etc.)
- Internet browser and version number (Firefox 65.0, Chrome 72, Microsoft Edge, etc.)
- Type of Internet connection (DSL, T1, cable, dial-up, etc.)
- Which service provider you use to access the Internet (AT&T, Comcast, Verizon, etc.)
- Region of the world you are located (preferably city/state)
- The exact steps taken which cause your issue. The more specific, the better. Tell us step-by-step what you clicked and the message that was displayed. If there were any error messages, copy and paste the exact text in the email. The more information we have, the more likely we will be able to respond.
The Vault is a premium dashboard where you can get access to TF's value-added content. In addition to his charts analysis, TF offers a regular podcast - exclusively for subscribers - that will help you make sense of the precious metals markets, as well as the overall economy.
You'll get a run-down of the precious metals markets from a seasoned pro with a proven track record. The podcast covers precious metals, commodities and the financial markets, and sometimes includes interviews and reports from special guests.
What with the economy tanking and the Central Banks engaging in all sorts of craziness, the precious metals markets can be all over the map. TF gives a detailed discussion, analyzing trends and data, and focusing on news that affects the precious metals markets.
You can gain access to The Vault by visiting the Subscribe page.
You can listen to them right on the site – no muss, no fuss. Or if you prefer, you can download the podcast, or use our "Listen on the Go" button to load our podcast feed into Apple Podcasts, Podcast Addict, Feedly... any app that can support an RSS feed.
That’s the beauty of the podcast format – you can listen to it when you want, where you want. But you can only listen if you join.
Absolutely. TF will be bringing you guests to discuss the precious metals markets. And not just anyone – big names from the precious metals markets join TF to talk about what matters to you: Gold, silver, platinum, and where they are going in the near-term future.
A big yes to that – TF takes subscriber questions, and he will often answer them on the next show or directly in the comments. You can send him a question on our Contact page.
There are often some common problems that pop up when trying to complete the checkout process. We've added some of them here to help you.
Well, there are several possible reasons. Usually the most typical problems are because of the CVC code or address. For the CVC, make sure the right numbers are being entered... there are all sorts of numbers printed on a card, and very easy to get confused on which one is the CVC! If you need some extra help, check these pictures:
Addresses can be super tricky. Sometimes credit card companies list an address on the account which is slightly different than what any sane, normal person would expect (crazy bankers!). Find a copy of a recent credit card statement and see if there are any differences between how the credit card company has it listed and how it is being entered on the checkout form. Even if it's a very small difference like using "St" rather than "Street", make sure to use their format. I know, I know, it's a royal pain in the behind, but that's how it goes.
If you're trying to place an order, and the Checkout page keeps saying the postal code is "incomplete," it is most likely due to a missing postal/zip code.
It's a little tricky to notice, but there are actually two places where the postal code needs to be entered. The first is in the Billing Information section. This is the address that will be connected to the purchase.
The second is when filling out the Credit Card details. At the very end of the line next to the CVC code is a place to enter a postal/zip code. This is the postal code that is associated with your credit card.
The reason for needing to enter it twice is there are situations where someone's credit card billing info is not the same location as the postal code connected to the card. For example, someone may have an office location as their billing address, but the card mailing address is a PO Box. We have also seen issues where the cardholder is in Canada and the card was issued by a bank or financial institution located in the United States, or the card has what is known as a BIN (Bank Identification Number), requiring a postal code to be added at the time of purchase.
See the image below that references the two locations. If you enter both of them, it should work as expected.
If any of these situations exist, there is a high likelihood your connection will be blocked and your browser will not have the ability to display the credit card entry fields (card number, expiration date, CVV code, postal code, etc.).
If you continue to have problems or none of these apply to you, please contact us so we can provide assistance.
Almost always has to do with address format. Usually it's because the government has come up with some way of formatting an address different from what you or I learned when we were in school. Have to make sure the postal service computers are happy when sorting the mail, but average human beings can't even figure out where they live anymore!
The easiest way to "decipher" the cryptic address code is to use your country's postal website. They almost always have some place where you can enter an address and it returns a postal code. The added benefit is it also spits out what *they* expect the address to look like. Use this format on the TF Metals Report checkout page, and see if it helps.
Here are the pages where you can find this information for a few of the most common countries where this issue can occur:
- US: https://tools.usps.com/go/ZipLookupAction!input.action
- Canada: https://www.canadapost.ca/cpotools/apps/fpc/personal/findByCity?execution=e1s1
- UK: https://www.royalmail.com/postcode-finder/
- Australia: https://auspost.com.au/apps/postcode.html
No problem, send us a payment through PayPal or via good ol' fashion postal mail using the information on our Donation page. Make sure to tell us your TF Metals Report username is so we can credit your account appropriately.
If purchasing using the Subscribe page on the site, your subscription will start immediately. If using PayPal or snail mail, we will credit your account most likely within 7-10 days after the payment has been received. If you have any questions make sure to contact us.
All purchases made through the site are set to be an automatic renewal by default, and you can cancel the renewal at any time. If you choose to cancel, your Vault access will last throughout the full time of your original purchase. The end date of the subscription is based on the date of purchase and the length of the subscription: monthly or annual.
For more information, please read our Subscription & Cancellation Policy.
You can update the card on file at any time on your account. Click the "Account" link in the blue bar at the top of the page, and then the "Stored Cards" tab. Add a new card to replace the one that has expired. Make sure that the card to be used for your subscription is marked as "default."
If you wait until the time of your subscription renewal and the card has not been updated, you will receive an email notice from the site that your payment failed. If you update your card after receiving the "payment failed" email, your existing renewal will be processed with your new card. However, if you allow time to pass and your subscription fully expires, you will need to place a new subscription to gain access again.
For more information, please read our Subscription & Cancellation Policy.
Every page of the TF Metals Report site is https secure. When in your browser, look for the "lock" icon in the address bar. You can click on this icon at any time, and will give you up-to-date information on the status of our SSL certificate. It will also notify you there is a "Secure Connection" for our site.
As well, the payment processor used for the site demands that all payment pages are https-compliant. Without this level of security, any payment attempt on TFMR would not be allowed to be processed.
Subscription Cancellations and Refunds
Perform the following steps to cancel your subscription:
- When logged in, click the "Account" link on the top menu bar.
- Click the "Subscriptions" tab after the page loads. This page displays all current and past subscriptions.
- Click the "cancel" link next to the subscription to be canceled. (Important: if you are using a mobile device, use your finger to scroll the table to the right to show the "Operations" column, otherwise you may miss it!)
- Complete the cancellation form, and click the "Cancel Subscription Renewal" button when finished.
If you are having trouble, please use the contact form to let TF know. Please note: Subscriptions will be canceled, but we do not completely delete or remove accounts unless requested. You will continue to have full access for the entire length of your original term of purchase.
For more information, please read our Subscription & Cancellation Policy.
You are not guaranteed a refund for any purchase. All refunds are done at the discretion of TF. Monthly memberships will not be refunded - simply cancel your subscription to avoid being billed for the next month. For annual memberships: if you are unhappy with your subscription purchase, you may request a refund for a pro-rated portion of your subscription up to 6 months into your subscription. If you abuse your paid account to spam the site or otherwise cause site problems, you will not be entitled to a refund.
For more information, please read our Subscription & Cancellation Policy.