Just wanted to let people know about defective Berkey black water filters. I've had 4 bad filters now since I bought my Berkey Light in April.
One of the two filters lasted about 2 months when I noticed it really wasn't filtering the water as in "dripping" it through. Instead was just allowing the water to free-flow pour straight through down-spout because it was leaking in between the plastic piece and the filter piece.
What I found was that the plastic down-spout piece is glued to the filter portion with a clear kind of silicon glue. But it wasn't completely sealed all the way around, so water eventually got in there and delaminated the silicon glue and the filter fell apart.
I wrote to DecoSpace.com who I purchased it from, and they promptly shipped me 2 more new filters. This was back in July. So I had 3 good filters and 1 bad one. I used one of the new filters with my remaining original. Well, after about another month my 2nd filter from the original purchase delaminated as well. Since then I had been using the 2 new filters DecoSpace had sent me for free...well, the other day both fell apart while I was trying to clean them.
I decided to write directly to the Berkey company and they replied to me with this email:
We are just one of many distributors of Berkey products and cannot locate an order using your name. If you could please provide us with an order or invoice number we will reference your order to see exactly what items you have and gladly take care of any problems or concerns you are having.
So anyway, just wanted to let all out there who have purchased Berkey filters in the last year that you could have defective filters. If you've had any fall apart, or if you noticed that the water is no "dripping" slowly through your filter but is instead flowing through it very quickly then you have a leaking filter and the water you would be drinking has not been filtered properly for your safe consumption.
I told the guy who replied to me from Berkey that I understand it is a defect, so if they would be willing to replace all my filters then I would purchase the fluoride filters from them as well. We'll see if they go for it, but I should at least get 2 new free filters from them for this.
If anyone else has had this same problem and has had any success or failures from Berkey or other suppliers in getting your filters replaced I'd like to hear about, and maybe the email I received from them can help with your issue.